Last updated: August 22, 2025

1. INTRODUCTION

2. LIVEO GROUP PTE. LTD. and our related companies ("we," "us," or "our") operate our
respective websites, mobile applications, social network pages, and services (collectively,
the "Offerings").

3. This Privacy Policy, together with the respective Terms of Service and any other contractual
terms between you and us, sets out how Personal Data (defined below) that we collect from
you or that you provide to us will be used, disclosed, or processed by us. This Policy also sets
out the types of Personal Data we collect, how we keep it secure, and how you can access or
alter your Personal Data.

4. By visiting, subscribing, using, or entering into an agreement in relation to the Offerings, you
are taken to have read and agreed to this Privacy Policy. This Privacy Policy should be read in
conjunction with the Terms of Service and any other documents applicable to the specific
Offerings you are using.

5. In this Privacy Policy, "Personal Data" means data, whether true or not, about an individual
who can be identified either from that data or from that data combined with other
information to which we have access or are likely to have access.

6. By using, or interacting with us, through the Offerings, you agree that any and all Personal
Data relating to you may be used, processed, and disclosed for the purposes and to the
persons set out in this Privacy Policy. Your continued use of the Offerings constitutes your
agreement to be bound by all relevant laws.

7. The Offerings are not intended for use by any person who has not reached the legal age of 18
or persons who are incapable of managing their own affairs. If you fall into any of these
categories, you must stop using the Offerings immediately.

8. As part of our efforts to ensure we properly manage, protect, and process your Personal Data,
we will be reviewing our policies and procedures from time to time. We may amend this
Privacy Policy at any time by posting a revised version on our Websites and Apps. You will be
deemed to have acknowledged and agreed to the latest Privacy Policy if you continue to use
the Offerings after the changes have taken effect.

9. COLLECTION OF PERSONAL DATA

10. When you use our Offerings, we collect a variety of information from and about you, your
devices, and your interaction with the Offerings. Some of this information identifies you
directly or can be used to identify you when combined with other data.

11. If you choose not to provide certain Personal Data to us (marked as mandatory in our
forms/documents), we may not be able to provide you with our Offerings. We generally do
not collect sensitive personal data unless it is necessary to provide a specific service and we
have obtained your explicit consent.

2.1 Information you willingly provide. We collect Personal Data that you provide to us, such as
your name, contact information, payment details, and information about your property
interests. This may occur, for example:

• when you register or apply for an account with us on or via the Offerings;
• when you interact with our customer service team;
• when you correspond with a real estate professional (e.g., an agent or developer) on or via
the Offerings;

• when you complete other forms or transactions, such as participating in surveys or
promotions;

• when you post or contribute material to our Offerings, such as property listings or comments.
By providing information about a third party, you represent and warrant to us that you have
obtained their consent for us to collect and use their Personal Data for the purposes set out in
this Privacy Policy.

2.2 Cookies, pixels, and other tracking mechanisms. We and our partners use various
technologies to automatically collect information when you access and use our Offerings,
including cookies and pixels. We use this information to:

• personalize your browsing experience and store your preferences.
• improve the quality of our Offerings, identify trends, and measure advertising effectiveness.
• understand your browsing behavior, including your IP address, browser type, and pages
viewed.

You can manage your browser settings to refuse cookies, but this may affect the functionality of
the Offerings. We also allow certain third parties, such as advertising networks, to collect

information about your online activities through these technologies to display tailored
advertisements.

2.3 Mobile device and mobile browser information. We may collect information about the
hardware model, operating system, and unique device identifiers of the computer or mobile
device you use to access our Offerings. You can adjust your device's privacy and security settings
to manage what information is shared.

2.4 Location Data. With your consent, we may collect your device's location to provide you with
location-based information and advertising. You can disable this feature in your device settings
at any time.

2.5 Email Management. You may receive emails from us for various reasons. You can manage
your email preferences through your account settings or by following the instructions in the
emails we send you. Note that we may still need to send you important transactional or
administrative information.

3. PURPOSES OF COLLECTION, USE AND DISCLOSURE

4. We will collect, use, disclose, and/or otherwise process your Personal Data for the following
purposes:

3.1 Where you use the Offerings as a general user (e.g., buyer, seller, or tenant):

• To provide, operate, and administer the Offerings.
• To verify your identity, create and manage your account.
• To respond to your inquiries, requests, or feedback.
• To facilitate your communications with other users and real estate professionals.
• To personalize the Offerings, such as by pre-populating forms or providing relevant
recommendations.

• To conduct data analysis and research to improve our products and services.
• To send you transactional and marketing communications, including system
notifications, product updates, and promotional content, via email or SMS, where you
have provided your explicit consent to receive such communications.

• To comply with all applicable laws and regulations, including those from regulatory and law
enforcement authorities.

• For any other purpose which we notify you of at the time of obtaining your consent.
3.2 Where you use the Offerings as a real estate professional (e.g., agent or developer):

• To verify your identity and facilitate any necessary onboarding processes.
• To enable you to post and manage listings on the Platform.
• To market and publicize your services and listings to other users.

• To process, facilitate, and complete payments from you.
• To process and respond to feedback from users regarding your services.
3.3 Disclosure to Third Parties.

Depending on the type of Offering you use, we may share your Personal Data with our affiliates,
subsidiaries, service providers, and other parties so they can:

• Provide you with any of the Offerings on our behalf.
• Help us provide any of the Offerings you have requested.
For example, when you send an inquiry, we may disclose your Personal Data to a real estate
agent, developer, or any person who has a listing on our Platform. We may also share your data
with professional advisors to comply with legal requirements or in connection with a business
asset transaction.

4. ACCURACY AND SECURITY

5. 4.1 Accuracy of Personal Data. You are responsible for ensuring that all Personal Data you
submit to us is complete, accurate, true, and correct. We will not be responsible for relying on
inaccurate or incomplete Personal Data if you have not updated us of any changes.

4.2 Security Measures. We will take reasonable technical and organizational precautions to
prevent the loss, misuse, or alteration of your Personal Data. Our employees, contractors, and
agents are obliged to respect the confidentiality of your Personal Data.

4.3 Your Responsibility. The transmission of information via the Internet is not completely
secure. You are responsible for keeping your password confidential. We will NEVER ask for your
password other than when you log in. We urge you to take steps to keep your personal
information safe, such as choosing a strong password and logging out of your account on shared
devices.

5. WITHDRAWAL OF CONSENT; ACCESS TO, DELETION AND CORRECTION OF PERSONAL DATA

6. 5.1 Withdrawal of Consent. You have the right to withdraw your consent to receive marketing
communications from us at any time. You can do this by managing your account preferences
or by following the unsubscribe instructions provided in our emails and SMS messages. You
can also withdraw your consent for us to use your Personal Data by contacting our Data
Protection Officer at dpo-sg@liveogroup.com. Depending on the nature of your request, this
may result in our inability to continue providing our Offerings to you.

5.2 Access, Deletion, and Correction. All requests for access to, deletion, or correction of
Personal Data held by us must be submitted in writing to our Data Protection Officer at dpo-
sg@liveogroup.com. We will only accept and act on requests in the English language that
comply with this Policy. We will respond to your request as soon as reasonably possible.

6. RETENTION AND DESTRUCTION

7. We only keep your Personal Data for as long as it is required to fulfill the purpose of its
collection. After that, we will take reasonable steps to destroy, permanently delete, or
anonymize it.

8. INTERNATIONAL DATA TRANSFERS

9. We operate in many countries and may temporarily store, process, or transfer your Personal
Data between any of the countries in which we, or our service providers, operate. By
providing us with your Personal Data, you are consenting to this transfer. We will take all
steps reasonably necessary to ensure that your Personal Data is transferred in accordance
with local privacy laws.

10. THIRD-PARTY WEBSITES

11. Our Offerings may contain links to and from the websites of our partners and vendors.
These sites are not under our control, and we are not responsible for their conduct or
privacy policies. Please read their policies and terms before you submit any Personal Data
to them.

12. LANGUAGE

13. In the event of any inconsistency between the English version of this Privacy Policy and its
translation into any other language, the English version shall prevail.

14. DISCLAIMER

15. We shall not be liable for any voluntary disclosure of Personal Data by you to other users in
connection with the use of the Offerings.

16. CONTACT US

17. Should you require further information about the treatment of your Personal Data by us,
please do not hesitate to contact our Data Protection Officer at: dpo-sg@liveogroup.com.